Gaming and Hospitality Surveys, otherwise known as Guest Surveys, help heighten your customer experience,
maximize their pleasure and increase their return rates and their willingness to recommend your establishment to others.
Knowing your customers is paramount in the hospitality industry. The longer they wish to stay with you and enjoy your
services and offerings, the more your business grows and the better your bottom line.
A gaming and/or hospitality survey allows you to get in touch with the people that most impact your business in order to
find out how your services are being perceived in the marketplace.
How do you stack up against the competition? What services could you offer to enhance your guests' stays?
A well designed and implemented gaming and hospitality survey can give you insight into your company's health
in comparison to your competitors, your industry as a whole, or your own past performance.
Conducting a Gaming or Hospitality Survey can help you:
• Judge the marketplace's perception of your organization
• Target employee training
• Gain market share
• Identify weak spots in your customer service
• Preempt customer loss
• Understand and address guest complaints or frustrations
• Maximize length of stay and profitability
Hospitality organizations thrive or fail based on guest perceptions regarding how they are treated and the value they receive.
It is difficult to see things from your guests' perspectives. Conduct regular gaming and/or hospitality surveys and monitor
how your clients see you and how you can help to meet their expectations.