Customer Service Surveys

A Customer Service Survey is the application of research techniques to measure pre-sale or post-sale support of a product or service.

Customer service is an integral part of your organization. How your customers feel they are being treated is as important as the product or service you provide. Your company can gain or lose customers based simply on the interaction with your employees after the sale or delivery of your product or service.

Your best advertising is a happy customer. And customers have more power than ever before. A satisfied or unsatisfied customer has the ability to broadcast their opinions to the entire world. Word of mouth has turned into online review and it can be your greatest advertising or your worst enemy. A good review from one person can influence the buying decision of thousands of future clients - and that opinion can remain online for decades.

A well designed Customer Service Survey can help you:

 - Track the overall perception of your organization

 - Assess the people skills of your customer service department

 - Identify sore spots where customers feel they are not appreciated

 - Identify deficiencies or defects in your product or service

 - Improve your company's bottom line

 - Identify needs in the marketplace

 - Gain market share

Ensure that your customers have a pleasant customer service experience. Ask them about their experience. Ask them what is working well and what they would improve. You need to get a handle on what your people are saying about your customer service and work to magnify your company's best qualities and eliminate its deficiencies.

Survey Software Online can help you perfect your customer service so that you please more clients than ever. The SSO survey system can help you see things from a perspective outside of your company and make sure that you have customers who are happy, who return, and who pass this knowledge along to others.


Our Esteemed Clients

Toshibamax Research Clients Ministry of Education Department for International  Development United Kingdom National Audit Office National Taxpayers Association Kenya National Audit Office