A Customer Loss Review survey is the application of research techniques to determine the causes for a reduction in clientele.
Are you seeing an increase in customer loss? Turn this negative situation into positive progress for your business.
Find out why your customers are leaving and take steps to correct those perceptions and issues.
Conducting a Customer Loss Review can help you:
- Realize potential sales/profits by rebuilding customer relationships
- Minimize new customer acquisition costs
- Better understand the customer process for relationship termination so that appropriate intervention and recovery steps can be taken
- Develop a profile for lost customers that can help detect "at risk" customers
Retain more customers. Customers are the heartbeat of your business. At times you may not be seeing the repeat business that you expect.
A Customer Loss Review can help you determine why and reverse the trend.